Last Updated: 24 October 2026
At Furniture Hub, most furniture is custom-made according to the customer’s selected design, measurements, materials, colour and finishing requirements. Please read this policy carefully before confirming your order or paying an advance.
Order Confirmation and Advance Payment
An order is considered confirmed once the customer approves the design, size, material, colour, price and other specifications and pays the required advance.
Furniture Hub requires a 60% advance payment to confirm an order. The remaining 40% payment must be paid after the order is completed and before delivery or collection.
For further details, please read our Payment and Delivery Policy.
Order Cancellation
Once the advance payment has been received, the order cannot be cancelled.
After confirmation, Furniture Hub purchases materials, reserves labour and begins production planning according to the customer’s requirements. For this reason, the advance payment is non-refundable, and cancellation will not be accepted after the advance has been paid.
Customers should carefully review all order details before making the advance payment.
Refund Policy
Furniture Hub does not provide refunds for confirmed custom-made furniture orders.
The advance payment cannot be refunded because it is used to purchase materials and begin work on the order. Payments made for completed or partially completed custom furniture are also non-refundable.
This policy applies except where applicable consumer law requires otherwise.
Returns and Exchanges
Furniture Hub does not accept returns or exchanges for custom-made furniture.
Each product is manufactured according to the design, measurements, material, colour and finishing approved by the customer. A customer cannot return or exchange an order because of:
- A change of mind after confirmation
- A change in personal preference
- Incorrect measurements provided by the customer
- A colour, fabric or design selected and approved by the customer
- The product not fitting through a doorway, staircase, lift or room entrance
- Minor natural differences in wood grain, texture or handmade finishing
- Delays caused by later changes requested by the customer
Customers must check their required measurements, room space and access route before confirming an order.
Changes After Order Confirmation
A customer may request changes to the design, size, material, colour or other specifications after confirming an order. However, Furniture Hub will first check whether the requested changes are still possible.
Any approved change may affect:
- The final order price
- Material requirements
- Labour charges
- Production time
- Expected completion date
Depending on the requested change, the total price and completion time may increase or decrease. Furniture Hub will inform the customer about the revised cost and expected completion time before continuing with the change.
Product Inspection
Customers should inspect the furniture carefully at the time of delivery or collection.
The customer should check the product’s design, size, colour, finish and visible condition before accepting it. Any concern should be reported to Furniture Hub as soon as possible, together with clear photographs or videos where required.
Furniture Hub will review the concern based on the confirmed order details and the condition of the furniture.
Touch-Ups and Adjustments
Furniture Hub may provide touch-ups, alterations, repairs or adjustments after delivery when the requested work is reasonably possible.
All such services will have separate charges. The cost will depend on the required work, materials, labour, transport and location. Furniture Hub will provide a separate quotation before starting any touch-up or adjustment.
A request for a touch-up or adjustment does not make the original order eligible for a return, exchange or refund.
Customer-Provided Measurements and Details
The customer is responsible for providing correct measurements, design references, delivery details and access information.
Furniture Hub will not accept a return, exchange or refund where an issue results from incorrect information supplied or approved by the customer.
Before placing an order, customers should confirm:
- Product measurements
- Available room space
- Doorway and staircase width
- Lift dimensions and availability
- Selected material and colour
- Delivery address and access conditions
Customer-Arranged Transportation
If the customer collects the furniture or arranges independent transportation, responsibility for handling and transportation passes to the customer after collection.
Furniture Hub will not be responsible for damage caused during transportation, loading, unloading or handling arranged by the customer or a third-party transporter hired by the customer.
Contact Furniture Hub
For questions about an order or this policy, please use our Contact Us page before making an advance payment.
Furniture Hub
Address: Manzoor Colony Furniture Market, Karachi, Pakistan
WhatsApp: 0309 0738274
Email: info@furnitureshub.pk
By confirming an order and paying the advance, the customer acknowledges that they have read and accepted this Cancellation, Refund and Returns Policy together with our Terms and Conditions.